Genex Infosys inks a deal with City Bank
Genex Infosys signed an agreement with City Bank to provide managed contact center services in an outsourced model.
Under this agreement, part of the City Bank’s customer service operation will be outsourced to Genex, a smart innovator in customer experience management.
Through this partnership, the bank aims to excel in top-quality services to its larger customer base and promote new and exciting offerings, reads a press release.
The agreement signing ceremony was held on Tuesday at Genex HQ in presence of Kazi Azizur Rahman, DMD & Chief Information Officer, Arup Haider, Head of Retail Banking of City Bank and Prince Mojumder, Co-founder & CEO of Genex, along with other department heads and officials from both parties.
Speaking on the occasion, Prince Mojumder, Co-founder & CEO of Genex Infosys said: “It is our immense pleasure to be working with a bank of such stature as City Bank. We’re happy that City Bank entrusted us, following the global trend of outsourcing non-core services. We strongly believe that we can add significant value and take the partnership to new heights with our diversified expertise in customer experience management and revenue generation.”
Kazi Azizur Rahman, DMD & Chief Information Officer expressed: “We are happy to partner with an Industry Leader as Genex Infosys Limited, we believe they have the right set of skills and the expertise, to cater to our requirements. With Genex onboard, we will continue to deliver our customers with stellar experience and diverse service offerings in years to come.”
City Bank is a leading private commercial bank headquartered in Dhaka, Bangladesh. Since 1983, the bank has become a critically acclaimed multi-faceted institution that embraces global best practices and chooses to be at the forefront of technological initiatives.
Genex Infosys is a publicly listed BPM and IT Services Company headquartered in Dhaka, Bangladesh. Genex is the industry leader in customer experience management and provides 360-degree ICT solutions and services.
